Mei Fitness - Keystone

I’m highly considering to canceling my membership. The professionalism of customer service in the experience I had was horrible, absolutely no satisfaction in my experience. For how much I pay I can just switch to a gym that has excellent customer service.

I've never been to this gym and would never consider joining for two reasons. One, they don't offer a free pass to try it out(I've never heard of that before) and two, they will happily take your money online to start a membership, but to cancel you must physically go into the gym and fill out paperwork. This place screams red flag.

Love this gym so much! Charles was super nice and helpful from the moment I signed up. Everyone at the gym is friendly, the equipment selection is great, and the vibes are always immaculate. Favorite gym in Indy by far!

Great gym atmosphere. But the management and billing company are not on the same page and are absolutely terrible. Was told my account would be frozen by the billing company and a month later they want charges and fees. Management had a chance to fix the problem and said they are not gonna do anything about it. Such a shame a great gym is ran with without proper management and customer service. As someone who has ran gyms for over ten years, I know this is a prime example of how you shouldn't treat a customer. If only the great gym atmosphere could bleed over to management and billing.

Hands down one of aTHE BEST gyms I have ever have the pleasure of visiting and becoming a member of. I was in Indianapolis for work and was concerned about whether or not I would have gym close to where I had relocated to. Thankfully this gem of a gym was super close. Top tier equipment, and customer service. ⭐️⭐️⭐️⭐️⭐️⭐️